The Freedom of Information (FOI) Process Guide explains the process through which individuals may request access to public information held by the Ministry of Culture (MoC). It provides clear guidance on request submission, review, and appeal, and explains how users can access information through the Ministry’s official website in a transparent and structured manner.

This guide supports transparency and accessibility in handling FOI requests and ensures compliance with the Freedom of Information Policy issued by the National Data Management Office (NDMO). Through publishing this guide, the MoC reaffirms its commitment to national principles of transparency, accountability, and the right to access public information

FOI Process Guide provides an overview of how public information requests are managed by the MoC in accordance with NDMO regulations.It outlines the key stages of the FOI process, from submitting a request to receiving a response or submitting an appeal.The guide also explains applicable timelines, communication channels, and available options for clarification or appeal.

Request Preparation Mechanism

- Individuals seeking to submit an FOI request SHOULD first identify the specific information or documents required
- Requesters are encouraged to utilize the provided FOI request form template, ensuring all sections are completed accurately and concisely to specify the nature of the information being sought
- Prior to submission, requesters should verify that the information is not already publicly available through the ministry's proactive disclosure channels

Request Sending Mechanism

- FOI requests can be submitted through the Ministry’s website or via email
- Requesters will provide the below fields:
-Accurate personal details, including your (full name, contact information, address, and ID number)
-Specify whether you are submitting the request as an individual or representing a public or private entity
-Clearly describe the public information you are requesting
-Specify the purpose of your request explaining the reason or objective for requesting the information
-Provide the legal basis of your request
-Choose your preferred data format for receiving the requested information
-Choose your preferred delivery method
 

Response Waiting Mechanism
- Upon submission of an FOI request, the requester will receive an acknowledgment receipt containing a unique request ID for tracking purposes if submitted through the website
- In case of email submission, an acknowledgement will be sent when all requirements are met. Requesters are advised to wait for the approval/rejection within the mandated timeframe, typically 30 days from the acknowledgment date

 

Response Review Mechanism
- Once a response is received, requesters should review the provided information for completeness and relevance to the original query
- If the response includes redacted or withheld information, the public entity must supply a clear justification, referencing specific exemptions as outlined in the FOI legislation
- Requesters are encouraged to contact the entity directly for any clarifications or if further information is needed
 

Appeals Mechanism
- In cases where a request is denied, partially fulfilled, or deemed unsatisfactorily answered, requesters have the right to file an appeal
- Appeals should be submitted within a specified period, typically 15 days from the receipt of the original response, through the email